Privacy Policy

Last updated: 01/09/2024

  1. Introduction

Welcome to Arpeggio Paris, your trusted partner for unique handmade accessories and jewelry. We are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, share and protect your personal information when you visit our website www.arpeggioparis.com and when you make purchases of our products.

By using our services, you agree to the terms of this privacy policy. We encourage you to read it carefully to understand how your data is processed.

  1. Information Collected

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016 and applicable national legislation, we collect several types of information in the context of our e-commerce activities, including:

  • Personal identification information: first name, last name, postal address, email address, telephone number.
  • Payment Information: Credit card details, bank details, or other payment information, collected only through secure payment processing platforms.
  • Browsing data: IP address, browser type, pages visited, duration of visits, and other information relating to interaction with our website.
  1. Use of Information

We use your personal information in the following cases:

  • Order processing: to ensure the proper execution and delivery of your purchases.
  • Customer service: to answer your questions and complaints.
  • Marketing: to send you newsletters, promotions and special offers, subject to your prior consent.
  • Site Improvement: To personalize your user experience and optimize our website and services.
  1. Sharing Information

Your personal information may be shared with third parties in the following cases:

  • Service Providers: Third party service providers (such as delivery companies, payment services) who help us operate our business and fulfill your orders.
  • Legal Obligations: Where required by law, or to protect our rights, the safety of our customers, or to comply with legal obligations.

We do not sell your personal information to third parties.

  1. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet, or method of electronic storage is completely secure, and we cannot guarantee its absolute security.

  1. Your Rights

In accordance with applicable laws, you have the following rights regarding your personal information:

  • Right of access: you can request to receive a copy of the personal information we hold about you.
  • Right of rectification: you can request the correction of inaccurate or incomplete data.
  • Right to deletion: you can request the deletion of your personal data, under certain conditions.
  • Right to withdraw consent: You can withdraw your consent at any time, regarding the use of your data for marketing purposes.

To exercise your rights, please contact us at info@arpeggioparis.fr.

  1. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your user experience on our site, analyze performance, and personalize content. You can manage your cookie preferences through your browser settings.

  1. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations.

  1. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the date of the update. We encourage you to review this policy periodically to stay informed of changes.

  1. Contact

For any questions or requests regarding this Privacy Policy, please contact us at:

Arpeggio Paris
25 Rue du Maréchal Foch
78000 Versailles
info@arpeggioparis.fr

Return and Exchange Policy

At Arpeggio Paris, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help you with our return and exchange policy.

  1. General conditions

Arpeggio Paris is not responsible for delays, losses or thefts of packages committed by the Post Office. No compensation is provided in these cases, except in exceptional cases (loyal customer, considerable loss, etc.). ayni sey ??  We cannot be held responsible for delays by the carrier or for breakage caused by the carrier. Our responsibility ends when your package is dropped off.

  • Return period: In accordance with the provisions of the Consumer Code, you have 14 days from the date of receipt of your order to return an item. After the 14-day period, any item delivered will be considered accepted by the customer and in accordance with their order and will no longer be subject to return, refund or exchange.
  • Condition of items: Items must be returned in their original condition, unused, undamaged and in their original packaging with all tags and accessories.
  • Exclusions: Some items cannot be returned due to hygiene or customization reasons, such as earrings etc. Please check the specific conditions at the time of purchase. Sale items are not refundable or exchangeable.
  1. Return Process
  • Return Request: To initiate a return, you must submit your request by sending us an email to the following address info@arpeggioparis.fr and wait for us to send you our form with a return address.
  • Return costs: Return costs are the responsibility of the customer.
  • Shipping: Items must be returned via La Poste only (no relay points). Carefully package the item to be returned. Keep your proof of shipping until the return is processed.
  1. Product exchange
  • Exchange Conditions: If you wish to exchange an item for a different size, color or product, you can follow the same procedure as for a return. Exchanges are subject to stock availability.
  • Time: Once we receive the returned item, we will ship the new item within 10 business days. If the replacement item is not available, we will offer you a refund.
  1. Refunds

The seller will carry out a check before accepting any refund. The seller reserves the right to refuse the return or refund if the general conditions in this policy are not respected.

  • Refund Time: Once we have received and inspected the returned item, we will process your refund. It may take up to 14 business days for the refund to appear in your account depending on your payment method.
  • Refund Method: Refunds will be made via the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.
  • Refunded Amount: Initial shipping charges are non-refundable, except in the case of our error or defective item.

We would like to inform our kind customers that we are not responsible for any address errors that were provided when placing the order. We will not be able to change it once the order has been placed. This will not be a valid reason for a refund or return under any circumstances.

  1. Returns in case of non-collection of your package

Return conditions in the event of non-collection of your package during its pending period.

When the item is delivered to the relay point by the carrier, the latter may remain between 1 and 2 weeks depending on the relay point. It is the buyer's responsibility to know the conditions of their relay point or to provide a telephone number and a valid email address when ordering to benefit from effective tracking and to be informed of the availability of their package at the relay point as well as the number of days they have to collect their package.

The same applies to packages that are sent by La Poste. Depending on the post office, the processing time can vary between 14 and 30 days.

Once the package is received, the seller will contact the buyer to find out what they want. The buyer must respond to us within 72 hours.

  • He/She wishes his/her package to be reshipped: in this case the shipping costs will be borne by the buyer.
  • He/She wishes the order to be cancelled, the refund will be made after deduction of the initial shipping costs advanced by the seller.
  1. Defective Products or Order Errors

If you have received a defective, damaged or incorrect item, please contact us immediately at info@arpeggioparis.fr with photos of the product and a description of the problem. We will provide you with return instructions and a replacement or full refund will be offered.

Shipping Policy

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The delivery method and shipping costs are calculated automatically based on the weight and volume of the items in your order good! automatic website downloads. Orders start at 4 euros and end at 6 euros. automatic website downloads

 

Delivery is free for purchases over €70 (Offer valid in mainland France and does not apply to Colissimo deliveries).

Orders are shipped either by letter with tracking number or by Colissimo with tracking number (Colissimo shipments concern orders that are too large to be slipped through the slot of a mailbox.)

The delivery method and shipping costs are calculated automatically based on the weight and volume of the items in your order.

Order preparation can take up to 3 working days excluding Sundays, public holidays and vacations (in case of vacations an informative note will be clearly displayed on the store with the corresponding dates).

Delivery by postal services can take between 2 and 5 working days.

If your order is returned to the sender, for whatever reason, the buyer will be responsible for the shipping costs.

 

General conditions of sale

The Seller:

The Arpeggio Paris Company,

Registered in the Directory of Companies and Establishments

Under SIRET number 931 860 563 00010

The company can be contacted by email at the following address: info@arpeggioparis.fr

On the one hand, and the natural or legal person purchasing products or services from the company, hereinafter, "the Customer" or "the Buyer", On the other hand, it has been set out and agreed as follows:

Article 1: Purpose

These General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products offered by the Seller.

Article 2: General provisions

These General Terms and Conditions of Sale (GTC) apply to all sales of products made through the Company's website which are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these at any time by publishing a new version on its website www.arpeggioparis.com. The GTC applicable then are those in force on the date of payment of the order. The Customer declares to have read all of these GTC and to accept them without restriction or reservation.

Article 3: Price  ozellikle bu bolumu ve genel olarak tum politikalari Muhasebeci Hasan ile teyit et!!

The prices of the products sold through the website are indicated in Euros including all taxes (TTC) and precisely determined on the Product description pages (excluding shipping costs).

The costs of packaging, order processing and shipping are indicated before validation of the order.

For all products shipped outside the European Union and/or DOM-TOM, customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They will be the responsibility of the Buyer and reveal his liability. The Seller invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future.

Article 4: Order Method

The Customer must follow a series of steps to be able to complete his order: - Information on the essential characteristics of the Product; - Choice of the Product and its options and indication of the Customer's essential data (Identification, address, etc.); - Acceptance of these General Terms and Conditions; - Verification of the elements of the order; - Payment instructions and payment of the products. The Customer will then receive confirmation by email of the payment and confirmation of the order. Delivery will be made to the address indicated by the Customer. In order to properly complete the order, the Customer undertakes to provide his true identification elements.

The Seller shall not be held liable if incorrect information is given by the Customer resulting in the non-performance of the service covered by these General Terms and Conditions. The Seller reserves the right to refuse the order, for example, for any abnormal request, made in bad faith or for any legitimate reason.

Article 5: Products

The essential characteristics of the products and their respective prices are made available to the buyer on the company's website. The Customer certifies with receipt the details of the delivery costs as well as the terms of payment, delivery and execution of the order. The Seller undertakes to honor the Customer's order within the limit of available stocks of Products. Failing this, the Seller must inform the Customer. The parties agree that the descriptions and photos of the products offered for sale have no contractual value. We undertake to ensure that they are as close as possible to reality and remind you that the colors and dimensions may be modified by the screens used.

Unless otherwise specified, the rights granted hereunder are granted only to the natural person who signed the order (or the person who owns the email address provided). In accordance with the legal provisions regarding conformity and hidden defects, the Seller undertakes to refund or exchange defective products or those that do not correspond to the order.

Article 6: Retention of title clause

The Products remain the property of the company until full payment of the price.

Article 7: Delivery method

The products are delivered to the delivery address that was indicated when ordering. The Seller cannot be held responsible if incorrect information is given by the Customer resulting in the non-performance of the service covered by these General Terms and Conditions. The delivery times indicated on the site are an estimate for information purposes only.

Orders are delivered by the French Post Office, depending on the different options presented during the validation of the order and chosen by the Customer. Under no circumstances can the Seller be held responsible for late delivery by the carrier. However, it is required to do everything possible to ensure that the package is delivered in good conditions.

Products are delivered worldwide.

The Seller reminds that at the time the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is the Customer's responsibility to notify the carrier of any reservations about the product delivered.

Article 8: Availability and presentation

Orders will be processed within the limits of our available stocks. In the event of unavailability of an item, you will be immediately notified of the expected delivery times and the order for this item may be cancelled upon simple request. The Customer may then request a credit or a refund.

Article 9: Payment

Payment is due immediately upon ordering. The Customer can pay by credit card with our secure online payment partners. Each connection to our site is secure. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount relating to the price indicated. The Customer confirms that they are the legal holder of the card to be debited and that they are legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately terminated by operation of law and the order is canceled.

Article 10: Time limit and right of withdrawal

In accordance with Article L. 121-20 of the French Consumer Code, the consumer has a period of 14 clear days to exercise his right of withdrawal without having to provide reasons or pay penalties, with the exception, where applicable, of return costs. The period mentioned in the previous paragraph runs from the receipt of the goods (the postmark on the envelope is proof). The right of withdrawal can be exercised by contacting the Company by email at the following address: info@arpeggioparis.fr

In the event of exercising the right of withdrawal within the aforementioned period, only the price of the product(s) purchased will be refunded, the return costs remain the responsibility of the Customer. Returns of products must be made in their original condition (unworn) and complete (packaging, etc.) so that they can be resold as new. Products such as earrings are excluded from the right of withdrawal for reasons of hygiene or health protection.

Shipping costs related to the return of products remain the responsibility of the customer unless the product received is not compliant or has a manufacturing defect.

Any customs charges related to the return of a product from a foreign country are also the responsibility of the customer.

Upon receipt, and subject to these return conditions, the Seller undertakes to refund the order excluding initial shipping costs to the customer's bank account (same card used for payment) within 10 working days following receipt of the package by the Seller.

Article 11: Guarantees

In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects of the products. The Seller reimburses the buyer or exchanges products that are apparently defective or do not correspond to the order placed. The refund request must be made by email to the following address: info@arpeggioparis.fr

Article 12: Intellectual property rights

The brands, domain names, products, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Seller. No transfer of intellectual property rights is made through these General Terms and Conditions. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 13: Force majeure

The performance of the Seller's obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The Seller shall notify the customer of the occurrence of such an event as soon as possible.

Article 14: Protection of personal data

In accordance with the Data Protection Act of 6 January 1978, you have the right to query, access, modify, oppose and rectify your personal data. By adhering to these general terms and conditions of sale, you consent to our collection and use of this data for the performance of this contract. By entering your email address on our site, you will receive emails containing information and offers concerning the Company. You can unsubscribe at any time by clicking on the link at the end of the emails or by contacting us: info@arpeggioparis.fr

Article 15: Applicable law

All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein, will be subject to French law.

General Conditions of Use

  1. Introduction

Welcome to www.arpeggioparis.com . By accessing our site and using our services, you unconditionally accept these General Terms of Use (GTU). Please read these terms carefully before using our website.

  1. Object

These terms of use govern access to and use of the website www.arpeggioparis.com , including all features, services and products offered on the site.

  1. Access to the site

Access to the site is restricted to users aged 18 or over, or minors under the supervision of a responsible adult. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

  1. Registration and User Account

To purchase on www.arpeggioparis.com , you must create a user account by providing accurate, complete and up-to-date information. You are solely responsible for the security of your login credentials.

  1. Products and Services

The products available on www.arpeggioparis.com are described with the greatest possible care. However, errors may occur, and we cannot guarantee that all product descriptions are accurate or complete.

5.1 Prices and Payments

All prices are quoted in Euros and may or may not include taxes, depending on applicable law. Payment must be made through the secure payment methods offered on our website.

5.2 Order

By placing an order, you agree to purchase a product in accordance with these terms. After submitting your order, you will receive a confirmation email. We reserve the right to refuse or cancel an order for a variety of reasons, including stock availability, pricing errors, or problems with your order.

  1. Delivery

Delivery times may vary depending on the destination and the chosen methods. We will not be responsible for delays in delivery due to events beyond our control (force majeure).

  1. Return and Refund Policy

You have the right to return a product within 14 days of receipt, provided that the product is in perfect condition and in its original packaging. Please see our full returns and exchanges policy [link to Returns Policy] for more details.

 

  1. Intellectual Property

All content on the site, including texts, images, logos, graphics, videos, and software, is the exclusive property of Arpeggio Paris or its partners and is protected by intellectual property laws. Any unauthorized use of these contents is strictly prohibited.

  1. Data Protection

We are committed to protecting your personal data in accordance with our [link to Privacy Policy] . By using our site, you agree to the processing of your data in accordance with this policy.

  1. Responsibility

We cannot be held responsible for any direct or indirect damage resulting from the use or inability to use the site or the products ordered via the site. Our liability is limited to the total amount of your order.

  1. Changes to the General Conditions

We reserve the right to modify these general conditions at any time. The modifications will take effect as soon as they are published on the site. It is your responsibility to consult the T&Cs regularly to stay informed of any possible modifications.

  1. Applicable Law and Jurisdiction

These conditions are governed by the law of France. Any dispute relating to their interpretation and/or execution will be submitted to the competent courts of [City ??].

  1. Contact

For any questions regarding these General Conditions of Use, you can contact us at the following address: info@arpeggioparis.fr

Legal Notices

  1. Site Editor

The site www.arpeggioparis.com is published by:

  • Company name : Arpeggio Paris
  • Legal form : SASU, single-person simplified joint-stock company
  • Share capital : 5,000 euros
  • Head office : 25 Rue du Maréchal Foch 78000 Versailles
  • Registration : SIRET number
  • Intra-community VAT number : FR88931860563
  • Publication Director : Name of the legal representative of the company???
  • Contact : info@arpeggioparis.fr
  1. Website Host

The website www.arpeggioparis.com is hosted by:

  • Host Name : [Hosting Company Name]Shopify ??
  • Address : [Full address of the host]
  • Phone : [Host Phone Number]
  • Website : [URL of the host's website]
  1. Intellectual Property

All content on the Arpeggio Paris website, including, but not limited to, texts, images, logos, icons, videos, graphics, sounds, and software, are the exclusive property of Arpeggio Paris or its partners. Any reproduction, distribution, modification, adaptation or publication, even partial, of these elements is strictly prohibited without the prior written consent of Arpeggio Paris.

  1. Protection of Personal Data

In accordance with the applicable regulations regarding the protection of personal data, in particular the General Data Protection Regulation (GDPR), Arpeggio Paris is committed to protecting the privacy of users of the site.

4.1. Data controller

The person responsible for processing personal data is:

  • Company Name : Arpeggio Paris
  • Head office : 25 Rue du Maréchal Foch 78000 Versailles
  • Contact : info@arpeggioparis.fr

4.2. Purposes of processing

The data collected on the site is intended for:

  • Order and delivery management.
  • Sending marketing communications (subject to user consent).
  • Improving the services offered.

4.3. Right of access, rectification and deletion

In accordance with the Data Protection Act and the GDPR, users have the right to access, rectify, delete and transfer their personal data. To exercise these rights, please contact us at the following address: info@arpeggioparis.fr

4.4. Cookies

The website www.arpeggioparis.com uses cookies to improve the user experience, analyze traffic and offer social networking features. By continuing to browse the site, you agree to the use of cookies. You can manage your cookie preferences via your browser settings.

  1. Responsibility

Arpeggio Paris makes every effort to ensure the accuracy and updating of the information published on its site. However, the publisher cannot guarantee the accuracy, precision or completeness of the information made available on the site. Consequently, the publisher declines all responsibility for any imprecision, inaccuracy or omission relating to information available on the site.

  1. Hypertext links

The website www.arpeggioparis.com may contain links to other websites or external sources. Arpeggio Paris cannot be held responsible for the content or privacy practices of these third-party sites.

  1. Applicable Law

These legal notices are subject to French law. In the event of a dispute relating to the use of the site, the parties undertake to seek an amicable solution before initiating any legal proceedings. Failing this, the courts of [City] will have sole jurisdiction.